About bluey

Legal and jurisdiction information

Service availability

We at bluey offer our services only where local law permits. Our platform is not available in jurisdictions where online betting, gaming, or wagering is prohibited by law. We do not target, market to, or knowingly accept users from regions where our services are illegal. The availability of bluey services depends on applicable laws in your specific jurisdiction; these laws vary widely and change frequently.

We take active steps to comply with jurisdiction-specific restrictions. Our geolocation systems attempt to identify users' locations and restrict access where required. However, we cannot guarantee perfect accuracy; users remain entirely responsible for verifying that their own jurisdiction permits access to bluey before account creation. If you are unsure whether bluey is available in your region, consult your local legal counsel or regulatory authority before proceeding.

Our service operates under the principle that users are responsible for their own compliance with local law. We do not provide legal advice, and we cannot advise you on whether your jurisdiction permits access to our platform. If you create an account in a jurisdiction where our services are prohibited, we may close your account and forfeit any funds held therein in accordance with applicable law.

Account eligibility

We at bluey require all account holders to meet eligibility criteria set by applicable law in their jurisdiction. Most jurisdictions impose an age requirement (typically 18 or older); some require higher ages or have additional eligibility restrictions. We collect your date of birth during KYC verification and cross-check it against our eligibility requirements.

Eligibility is determined by the laws of your specific jurisdiction, not by our policy alone. We use your self-reported date of birth and government-issued ID to verify age; if we detect a mismatch or if your documented age falls below the legal threshold, we will not complete account verification. Attempting to circumvent age verification or creating accounts with false information may result in permanent account closure and referral to relevant authorities.

We do not conduct separate background checks beyond KYC verification and sanctions screening. However, if we identify sanctions-related flags (your name or details match international sanctions lists), we will close your account immediately. We also reserve the right to refuse service to users from high-risk jurisdictions or with histories of fraud or abuse on other platforms.

Local-law responsibility

Users are entirely responsible for verifying that their use of bluey complies with their own jurisdiction's laws before creating an account or depositing funds. We do not provide legal advice and cannot counsel you on the legality of our services in your region. If you are uncertain whether bluey is available or legal where you reside, consult a qualified local attorney before proceeding.

Laws governing online betting and gaming vary significantly by country, state, and municipality. What is permitted in one jurisdiction may be prohibited in another. We at bluey cannot monitor every regulatory change globally; users must stay informed of their own local laws. If your jurisdiction's laws change and online gaming becomes prohibited, you are responsible for ceasing use of bluey and withdrawing any remaining balance.

We reserve the right to suspend or close your bluey account if we become aware that your jurisdiction prohibits our services. We will make reasonable efforts to allow you to withdraw any remaining balance, but we cannot guarantee this if legal requirements in your jurisdiction prevent us from operating.

Data and privacy scope

Our privacy policy (accessible from your bluey account dashboard) details what personal data we collect, how we use it, and how long we retain it. For KYC verification, we collect your full legal name, date of birth, government-issued ID number, ID photo, phone number, and email address. We also collect your payment method information (wallet identifier, bank account number, or QRIS identifier) to process deposits and withdrawals.

We retain KYC documents for the duration of your bluey account plus seven years after account closure, as required by anti-money-laundering (AML) regulations. Your transaction history is retained for audit and compliance purposes. We do not sell or share your personal data with third parties for marketing; however, we may disclose data to law enforcement, regulatory authorities, or courts if legally compelled.

You can access, update, or request deletion of your personal data by contacting our support team. Data deletion requests are subject to legal retention requirements; we may not be able to delete all data if AML or tax regulations require us to maintain records. Your full privacy policy is available at our Privacy policy page.

Contact for legal inquiries

If you have legal questions, compliance concerns, or wish to report a potential violation of our terms, contact our compliance team through your bluey account support channel. Select "Legal inquiry" or "Compliance question" from the support menu. Provide a clear description of your concern and any relevant documentation. Our team will respond within two to five business days depending on the complexity of your inquiry.

For urgent matters (such as suspected fraud, unauthorized account access, or potential data breaches), use the "Urgent" or "Security" support option. We prioritize security incidents and aim to respond within one business day. You can also send written inquiries to the email address listed in your bluey account settings.

We do not provide legal advice. If you require guidance on your jurisdiction's laws or our compliance obligations, we recommend consulting a qualified attorney. Our support team can answer questions about how bluey operates, our policies, and your account, but cannot advise on legal matters.