blueyFrequently Asked Questions
Users ask us about account setup, deposits and withdrawals, game rules, betting on football tournaments, and account security on bluey. This FAQ covers the most common topics our support team handles.
We at bluey have compiled answers to help you navigate account registration, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, and bank virtual accounts), game mechanics, and account protection. If your question isn't answered here, contact our support team through your bluey account dashboard or refer to our full Terms of Use and Privacy Policy for detailed policy information.
This FAQ is organized by topic. Read the sections that apply to you. For urgent matters—such as account access issues, suspected fraud, or withdrawal delays—use the "Urgent" category in your support menu. Our team typically responds within one to two business days depending on complexity.
FAQ topics covered on this page
- Account and registrationhow to start, KYC verification, password recovery, multiple accounts
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, deposit ranges, and fees
- Game rules and loyaltyRTP for slot games, loyalty tier programme, game categories
- Security and account caretwo-factor authentication, account preferences, pause features, contacting support, KYC documents
Find your question below. Answers are written to address the most frequently asked topics on bluey. For issues not covered here, our support team is available through your account dashboard.
Account and registration
No. Each user is permitted only one active account on bluey. If we detect that you are operating multiple accounts, we will close all accounts linked to you and may forfeit any balance held. Multiple accounts violate our Terms of Use and may trigger fraud-detection systems. If you previously had an account on bluey that you no longer use, contact our support team to have it closed before opening a new account. Using multiple accounts to circumvent account preferences, withdrawal holds, or account restrictions is prohibited and may result in permanent exclusion from bluey.
We at bluey require a government-issued photo ID (passport, national ID card, or driver's license) and a photograph of you holding that ID. During registration, you will upload your ID document and take a selfie with your ID visible. Our automated system verifies the document authenticity and cross-checks your face. If verification fails, our compliance team reviews your submission manually. The entire process typically completes within one business day. Once verified, your KYC status is active and remains valid as long as your account is open. If your ID expires or becomes invalid, update it by contacting support.
In your bluey account settings, you can update your email, password, mobile number, and communication preferences. Under "Account security," enable or adjust two-factor authentication. To pause or suspend your account temporarily, select "Account status" and choose "Pause account." A paused account cannot log in or access betting markets, but your balance remains protected. Pauses can last from 7 days to 6 months. To resume your account before the pause expires, contact support. To permanently close your account, select "Close account" and confirm. Once closed, your account cannot be reopened.
Payments and transactions
Deposit amounts on bluey depend on your payment method. DANA, e-wallet, mobile banking, and local payment typically support deposits starting at a small minimum and ranging up to daily limits set by each wallet provider. online payment and bank virtual accounts (e-wallet, mobile banking, local payment, online payment) allow a broader range. Minimum deposit is generally lower via e-wallets and higher via bank transfer. Maximum single deposit varies by provider; if your attempted deposit is declined, your wallet provider may have reached its daily or transaction limit. For specific ranges, check the deposit page during checkout. Your account may also have account preferences set during KYC verification based on your jurisdiction.
We at bluey do not charge fees for deposits. Your wallet provider (e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may apply their own charges; check your provider's fee schedule. Withdrawals to e-wallets and mobile banking typically have no bluey fee. Bank transfers (local payment, online payment, e-wallet, mobile banking virtual accounts) may incur minimal bank charges depending on your institution. We display any applicable fees on the withdrawal confirmation screen before you confirm. Withdrawal requests are reviewed for fraud and compliance; processing times vary from standard review (1–2 business days) to extended review (up to 7 days) depending on the withdrawal amount and account history. During Idul Fitri and Idul Adha, processing may be delayed due to bank holidays.
Game rules and loyalty
RTP stands for "Return to Player" and represents the percentage of all wagers on a slot game that the game is mathematically designed to return to players over a very large number of spins. For example, a slot with will return our welcome offer for every our welcome offer wagered over millions of spins. On bluey, slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways display their RTP in the game information panel. RTP is a long-term average and does not predict individual session results. Short-term play can produce wins or losses well above or below the RTP. Each spin is independent; RTP does not guarantee any specific outcome in your current session.
We at bluey reward active users through our loyalty tier system. Every deposit and wager on bluey earns loyalty points. Points accumulate toward tier levels: Bronze, Silver, Gold, and Platinum. As you advance, you unlock perks such as faster withdrawal processing, exclusive promotions during major football events (Liga 1, Piala Indonesia, Piala AFF, Champions League), and dedicated support. Your tier is visible in your account dashboard. Tier status is maintained based on rolling 12-month activity; inactivity may lower your tier. Points do not expire as long as your account is active. You cannot transfer points to other users or withdraw them as cash.
Security and support
Log into your bluey account and navigate to the support menu in the account dashboard. Select the category that matches your issue: "Account access," "Deposit or withdrawal," "Game issue," "Urgent," or "Legal inquiry." Describe your problem clearly, include relevant dates or transaction IDs, and attach supporting files if necessary. Our support team responds to most inquiries within 1–2 business days. Urgent matters (fraud, account lockout, critical technical issues) are prioritized and typically addressed within one business day. For non-urgent matters during holidays like Imlek, response times may extend by 1–2 days. You can also check the FAQ page first to resolve common questions without contacting support.
On the bluey login page, click "Forgot your password?" Enter your email address associated with your account. We will send a password reset link to your email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. If you no longer have access to your registered email, provide your username and date of birth to support, and our team will verify your identity before helping you regain account access. Never share your password with anyone, including bluey staff.